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Trupart Service

 
Service Levels: Trupart targets key measures on a daily basis to ensure high levels of customer service. These include product availability which is targeted to not fall below 95% first pick, order turnaround which ensures that the majority of orders are despatched the same day for next day receipt, and returns monitoring which ensures that the company focuses on returns and credit notes such that these are minimised and that where they do occur they do so without causing inconvenience to customers

 
Pricing Policy: The competitive advantage offered by Trupart to customers is focused around a broad range, high quality but most importantly a cost effective product offer which enables customers to compete in their own market place. This has been a key factor in the on-going success that Trupart has experienced and is further supported by regular monthly promotions and special offers which are organised on a customer specific basis.

 
International Markets: Many years experience in global distribution ensures that wherever customers are located Trupart can supply them. Trupart has customers throughout the World, ranging from the Far East to the United States and has particularly strong links with Western Europe with a high degree of expertise in this area. The company is always keen to hear from prospective distributors and to provide details for new distribution opportunities

Customer Support: The customer service centre at Doncaster is open at 9.00AM each morning through to 5.30PM each evening and the customer service team are highly trained to ensure that they are able to adequately respond to all customer technical enquiries. In addition there is a national field sales force visiting customers on a regular basis to provide that essential link between the company and its customers.

Trupart Limited
Decoy Bank, White Rose Way, Doncaster, South Yorkshire, DN4 5JD, England
Tel: 01302 344919
E-mail: info@trupart.co.uk


Page Last Updated: 03/07/17